Refund Policy

To ensure customer satisfaction, Gandofly Seafood Restaurant provides the following solutions. Please contact our restaurant if you have any questions regarding the Return & Refund Policy.

Once you confirm your order, preparation of your order will commence immediately. We cannot accept cancellations after your order has been placed with the restaurant.

FOOD ORDER ERRORS- We sincerely apologize if you receive food different from what you ordered. If you notice an error in your order, please contact us immediately. You may come to the restaurant to pick up the correct food item. We will refund you the sales price associated with the error for credit card payments and recharge you for the new item’s price. For cash payments, you will be asked to pay the balance difference if the new food has a greater value than the food received in error.

Conversely, you would receive the balance difference as credit for the new item if the food received in error is more expensive. In some cases, we may offer you store credit. Your order will be prioritized if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

FOOD ORDER INCOMPLETE- In the unlikely event that you do not receive the food that is on your receipt, please notify us immediately. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or cash refund, or we will refund you with store credit.

FOOD DISSATISFACTION- We prepare our food fresh to order, using only the finest and freshest ingredients. We take great care and pride in all the dishes we make. If you receive unsatisfactory food due to dislike or objects in the food, please call us immediately. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card or cash refund, or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.

Refunds will only be processed through the Original Mode of Payment.